shop faq

Q: Do you ship internationally?
A: 
Yes! Please double-check your address and include your phone number for your local post office to contact as any lost orders due to wrong addresses aren't my responsibility and will not be refunded. Please also understand that the USPS international shipping rate is relatively high, I’d personally recommend doing group orders with friends to help lessen the burden of shipping costs!

Q: How long will it take to receive my order?
A:
Orders will be shipped out usually within a week. All orders are shipped via USPS. Once shipped, most orders within the US take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International orders may take 2-6 weeks.

Preorder items will be shipped out within a week of the shipping date listed in the product description. Orders containing preorder items will not be shipped until the preorder product is ready, please order other items separately if you would like them sooner!

When you order is shipped, you will receive an email notification with a tracking number to track the status of your package!

Q: I made a mistake! Can I make changes or cancel my order?
A:
If the order hasn’t been shipped yet, I’ll be happy to make any changes / cancellations! Please email me at haiyun00(at)gmail with your order number as soon as possible.

Q: My order arrived damaged / broken. What can I do?
A:
Please email me at haiyun00(at)gmail with a photo of the damaged/broken product and your order number and we can discuss options!

Q: My order hasn’t arrived yet!
A:
Please check the tracking number for your order to see when the scheduled arrival date is! If you don’t have a tracking number, feel free to email me at haiyun00(at)gmail and I can resend it! If the tracking number says your order should have please contact your local post office and provide them the tracking number to see if they can find your package.

Q: Where do you get ___ made?
A:
Prints are printed via Catprint or locally. Charms are printed with InkIt Labs. For other merchandise, please understand I’m not comfortable with sharing the sources publicly! Thank you!

Q: Do you sell at conventions?
A:
Yes! My convention schedule is regularly updated here.